Common questions
Where is my pool data?
Your pools, tests, additions, notes, targets, and reminders stay locally on your device. PoolSolve has no account or cloud sync.
How do I restore a purchase?
Open Settings → PoolSolve Lifetime, then choose Restore Purchase while signed in to the store account that bought the unlock.
Can I move my history?
Use Settings → Data to create a JSON backup, then import it on the other device. Purchases are restored separately through the app store.
Why is a reading optional?
Enter only measurements you actually have. PoolSolve builds a plan from the available readings instead of making up missing values.
How should I add chemicals?
Verify the product strength and label, wear protection, add one chemical at a time, circulate, and retest before adding more. Never mix chemicals.
Why did a reminder not appear?
Confirm notification permission is enabled in device settings. Battery restrictions on some Android devices can also delay scheduled alerts.
When contacting support
Please include your device model, operating-system version, PoolSolve version, what you expected, and what happened. Do not send payment-card details. If the question concerns a water plan, you may share readings only if you are comfortable doing so.
Contact GR Code Labs
We can help with setup, backup and restore, purchase restoration, reports, or a problem in the app.
Email PoolSolve support